Silicon Netsol Pvt. Ltd.
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Help Desk Management Services
 
Offers various helpdesk management services from providing a small workforce to augment a client's existing employees, to delivering a managed operations services. The managed operations service is a complete offering which provides Manager, technical staff, and day-to-day delivery of the entire support operation at client location. In many cases, Silver Touch also manages the telephony and technical infrastructure.

Silver Touch Onsite Technical Support includes workstations, midrange and mainframe hardware, the associated operating systems, application software, and virtually all connectivity from the CPU to the router. These services can be performed over the telephone from our client's facility, or at the employee's desk.

On-site Helpdesk is available with following :

Single point of contact to all Customer’s IT support requirements.
Support to users including call-logging, call-execution through filed support engineers.
Vendor Follow-up, dispatch, call escalation & end-users notification.
Assistance for problems pertaining to operational procedures for the processing environments.
Call tracking & call closure.
Escalation of the critical issues to appropriate IT support team.
Provide various MIS Reports.
Effective tool for Asset Tracking & Management System Features:
Streamline service delivery and support processes
Develop repeatable procedures to aid first level support groups
Reduce number of service incidents and outages
Implement standards to do things right the first time
Perform proactive analysis, prevention and resolution
Define clear services and service targets
Audit, manage and improve IT processes

Providing Technical education to   More than 50,000 students from   around 200 countries each year.

World-class labs and Trainers.

One destination for international   certifications

 

Providing Technical education to   More than 50,000 students from   around 200 countries each year.

World-class labs and Trainers.

One destination for international   certifications

 

Providing Technical education to   More than 50,000 students from   around 200 countries each year.

World-class labs and Trainers.

One destination for international   certifications

 
 
 
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